Frequently Asked Questions

Simple answers to the questions parents ask us most.

About the Moobee System

What exactly comes in the box?

When you order the Moobee bundle, you receive everything you need for a complete, ready-to-use solution:

1 x Wing Sheet (White): Our innovative base layer that tucks securely under the mattress to ensure nothing moves while your child sleeps.
2 x Changeable Mats: You get two top pads—one in a charming pattern and one in a classic plain design—so you always have a fresh one ready for an instant swap.
Thank You Card: A personal touch from us to you as you begin your journey to stress-free nights.
Premium Packaging: All items are neatly packed in our signature box, making it a perfect gift or a special treat for your own home.

How is Moobee different from other bed mats?

Moobee isn't just a bed mat; it’s a complete 2-Pad Swap System designed to solve the "midnight sheet-stripping marathon." Here is what sets us apart:

The Instant Swap System: Unlike traditional mats that require you to lift the mattress or strip the bed, our detachable mechanism allows you to remove a wet pad and replace it with a fresh one in just 60 seconds.
Stay-Put Wing Design: Our unique Wing Sheet tucks securely under the mattress, ensuring the pad stays perfectly in place all night, no matter how much your child moves.
Silent & Breathable: We use a premium blend of Bamboo and Polyester that is completely silent. No noisy plastic or crinkling sounds—just soft, breathable comfort.
Superior Absorbency: Our multi-layer core is specifically customized for nighttime accidents, absorbing up to 4 cups of liquid while remaining 100% leak-proof to protect your mattress and sheets.
Australian Designed: Thoughtfully created with a focus on both high-end aesthetic and practical functionality for the modern home.

What ages is Moobee suitable for?

Moobee is specifically designed to support children and their parents through the nighttime toilet training journey, typically starting from age 2+.

However, because our Single Bed system is crafted with high-end, kid-friendly designs and a premium, silent fabric, it is suitable for any child who:

Is transitioning from nappies to big-kid beds.
Needs extra mattress protection during the night.
Values a soft, comfortable, and non-crinkly sleeping surface.

Our goal is to foster confidence and independence in children of all ages, making them feel comfortable and prepared as they reach this important milestone.

Does Moobee replace my mattress protector?

While Moobee is a powerful, 100% leak-proof solution, it is designed to work alongside your standard mattress protector to provide a superior level of protection and convenience.

The Moobee Advantage: Unlike a standard mattress protector that requires you to strip the entire bed when an accident occurs, Moobee’s Instant Swap System allows you to change just the top pad in seconds.
Double Protection: Our multi-layer absorbent core holds up to 4 cups of liquid, ensuring that moisture never reaches your sheets or mattress.
The Ultimate Setup: We recommend keeping your standard mattress protector on for general hygiene, while using Moobee as your primary defense against nighttime accidents. This combination ensures your mattress stays pristine and your midnight changes are as fast and stress-free as possible.

Using It Day to Day

How do I set it up for the first time?

Setting up your Moobee system is designed to be as simple and stress-free as the rest of your nighttime routine. Follow these easy steps to get started:

Prepare the Bed: Start with your standard fitted sheet on the mattress.
Position the Wing Sheet: Place the white Moobee Anti- Slippery wing Sheet across the middle of the bed.
Secure the Wings: Tuck the sides of the Wing Sheet firmly under the mattress. This ensures the base stays perfectly in place, no matter how much your child moves.
Attach the Top Pad: Take one of your two changeable mats (choose the plain or the pattern!) and align it with the Detachable Corner Taps on the Wing Sheet. Press down to secure.
Ready for Rest: Your Moobee system is now ready to provide a silent, breathable, and 100% leak-proof sleeping surface for your child.

Pro-Tip: Keep your second changeable mat in a nearby drawer. That way, if an accident happens at 2 AM, you can perform the "60-Second Swap" and get everyone back to sleep instantly!

What do I do when an accident happens?

When an accident occurs, Moobee is designed to turn a potential "midnight crisis" into a calm, 60-second transition. Here is your simple, stress-free routine:

The Instant Swap: Gently lift the wet top pad from the Detachable Corner Taps. There is no need to turn on bright lights or strip the entire bed.
Replace with a Fresh Pad: Grab your second Moobee changeable mat (plain or pattern) and press it onto the Wing Sheet. It will instantly stay in place, ready for the rest of the night.
Back to Sleep: Because the Moobee system is 100% leak-proof and absorbs up to 4 cups of liquid, your fitted sheet and mattress underneath will remain perfectly dry. Your child can be back to sleep in seconds, and so can you!
Easy Morning Clean-Up: In the morning, simply toss the wet pad into the wash. Our Eco-Friendly Fabric is durable and easy to clean, so it’s ready for the next night.

The Moobee Difference: No guilt, no frustration, and no massive laundry pile. Just a quick swap and a peaceful night's rest for everyone.

Does the wing sheet stay in place all night?

Yes, absolutely! We understand that children can be active sleepers, which is why we designed the Moobee Wing Sheet with a focus on stability and security.

Tuck-In Design: The Wing Sheet features a generous amount of fabric on each side that tucks firmly under the mattress, providing a secure anchor for the top pad.
Detachable Corner Taps: Our unique detachable corner taps ensure that the top pad stays perfectly aligned with the Wing Sheet, no matter how much your child moves or turns during the night.
Anti-Slip Technology: The combination of the wing design and the secure attachment mechanism means your Moobee system will remain flat, comfortable, and exactly where you placed it, from bedtime until morning.
Silent & Comfortable: Even with its secure fit, the fabric remains soft, breathable, and completely silent, so there’s no crinkling to disturb your child’s sleep.

Can I use Moobee for nap time too?

Absolutely! Moobee is the perfect companion for any time your child sleeps, whether it’s a full night’s rest or a quick afternoon nap.

Consistent Routine: Using Moobee for naps helps to reinforce a consistent toilet training routine, making your child feel comfortable and confident every time they get into bed.
Stress-Free Naps: Just like at night, accidents during nap time can happen. With Moobee, you can have the same "60-Second Swap" experience, ensuring that a midday "oopsie" doesn't turn into a major cleanup.
Peace of Mind: Whether it’s a 20-minute power nap or a 2-hour rest, you can relax knowing that your mattress and sheets are 100% protected by our high-absorbency, leak-proof system.
Kid-Friendly Designs: Our charming patterns and soft, silent fabric make the Moobee pad a cozy and inviting place for your child to rest, any time of day.

What if my child is a very heavy wetter?

Moobee is specifically engineered to handle heavy wetting with ease and confidence. We’ve built our system to be the ultimate defense for even the most challenging nights:

High-Capacity Absorbency: Our multi-layer absorbent core is a powerhouse, capable of soaking up to 4 cups of liquid. This is significantly more than a typical nighttime accident, ensuring your child stays dry and comfortable.
100% Leak-Proof Barrier: Beneath the soft top layers is a specialized waterproof membrane that acts as a total shield. No matter how much liquid is absorbed, it will never seep through to your fitted sheet or mattress.
The 2-Pad Advantage: Because every Moobee bundle comes with two changeable mats, you have an immediate backup ready. If your child has a particularly heavy accident, you can perform the "60-Second Swap" and have a fresh, dry surface ready instantly.
Breathable & Silent: Even with its heavy-duty protection, the fabric remains breathable and silent. There’s no "plastic" feel or crinkling noise, just premium comfort that supports a deep, restful sleep.

The Moobee Promise: We are so confident in our leak-proof technology that if the product ever leaks, we offer a replacement guarantee. You can rest easy knowing your mattress is fully protected.

Caring for Your Moobee

Are the pads machine washable?

Yes, absolutely! We designed Moobee to be as easy to care for as it is to use. Our Eco-Friendly Fabric is durable and built to withstand regular washing throughout your child's toilet training journey.

Machine Washable: Simply toss the wet Moobee pad into your washing machine. We recommend a gentle cycle with a mild detergent to keep the fabric soft and the absorbent core performing at its best.
Quick Drying: Our premium blend of Bamboo and Polyester is designed to dry efficiently, so your pads are ready for the next night.
Durable & Reusable: Unlike disposable alternatives, Moobee pads are made to last. They maintain their shape, softness, and 100% leak-proof protection wash after wash.
Eco-Conscious Choice: By choosing Moobee, you’re significantly reducing waste and making a sustainable choice for your family and the environment.

Pro-Tip: Because every Moobee bundle comes with two changeable mats, you can have one in the wash while the other is on the bed, ensuring you're always prepared for a stress-free night!

Can I put them in the dryer?

Yes, you can! We understand that as a busy parent, you need a solution that is as convenient as possible.

Low Heat Tumble Dry: You can safely put your Moobee pads in the dryer on a low heat setting. This helps to keep the fabric soft and ensures your pads are ready for the next night.
Air Drying is Best: While the dryer is a great option for those busy days, we recommend air drying whenever possible to extend the life of the 100% leak-proof membrane and maintain the premium feel of the Bamboo and Polyester blend.
Durable Design: Our Eco-Friendly Fabric is built to be tough and resilient, so it can handle regular laundering without losing its shape or superior absorbency.
Ready for the Next Night: Because every Moobee bundle comes with two changeable mats, you’ll always have a fresh one ready to go while the other is drying!

How long do they last with regular washing?

Moobee is built for the long haul. We’ve selected a premium Eco-Friendly Fabric blend of Bamboo and Polyester specifically for its durability and resilience.

Designed for the Entire Journey: Our pads are engineered to last through the entire toilet training phase—and often beyond. They are designed to withstand hundreds of wash cycles without losing their 100% leak-proof integrity or superior 4-cup absorbency.
Maintains Softness & Shape: Unlike cheaper alternatives that can become stiff or misshapen, Moobee stays soft, silent, and comfortable wash after wash.
Quality You Can Trust: We are so confident in the longevity of our product that we offer a 30-day money-back guarantee. If you aren't completely satisfied with the quality and durability of your Moobee system, we’ll make it right.
Sustainable Choice: By investing in a high-quality, reusable system, you are choosing a product that is better for your wallet and the planet compared to disposable alternatives.

Do the pads shrink in the wash?

No, we have specifically selected our Eco-Friendly Fabric blend of Bamboo and Polyester for its excellent dimensional stability.

Engineered for Durability: Moobee pads are designed to maintain their shape and size, even with regular washing and low-heat drying.
Stays Perfectly Aligned: Because our pads don't shrink, the Detachable Corner Taps will always line up perfectly with the Wing Sheet, ensuring a secure and flat fit every single night.
Premium Quality: We use high-quality materials that are pre-shrunk during the manufacturing process, so you can wash and dry your Moobee system with confidence, knowing it will always fit your single bed perfectly.
Long-Lasting Performance: This stability ensures that the 100% leak-proof membrane and the 4-cup absorbent core continue to perform at their best throughout your child's entire toilet training journey.

What do I do if there's a stain?

We understand that accidents happen, and we’ve designed Moobee to be as easy to clean as it is to use. Our Eco-Friendly Fabric is durable and resilient, but here are some tips for handling any potential stains:

Rinse Immediately: If you notice a stain, it’s best to rinse the pad with cold water as soon as possible. This helps to prevent the stain from setting.
Pre-Treat with Mild Detergent: For more stubborn stains, you can pre-treat the area with a small amount of mild, eco-friendly detergent before putting it in the wash.
Machine Wash as Usual: Once pre-treated, simply toss the Moobee pad into your washing machine on a gentle cycle. Our Bamboo and Polyester blend is designed to release stains easily while maintaining its 100% leak-proof integrity.
Avoid Harsh Chemicals: We recommend avoiding bleach or harsh stain removers, as these can damage the specialized waterproof membrane and the soft, breathable top layers.
Sunlight is a Natural Whitener: If a faint stain remains, drying your Moobee pad in direct sunlight can help to naturally whiten and freshen the fabric.

Finding the Right Fit

Which size should I order?

Moobee is currently designed to be the perfect fit for a standard Single Bed.

Tailored for Single Beds: Our system is specifically sized to provide complete coverage and a secure fit for a single mattress.
Generous 45cm Wings: The Wing Sheet features extra-long 45cm wings on each side that tuck deeply and firmly under the mattress. This ensures the pad stays perfectly in place, no matter how much your child moves or turns during the night.
Complete Protection: The top pad is sized to cover the most critical areas of the bed, providing a 100% leak-proof and 4-cup absorbent surface that protects your fitted sheet and mattress.
Easy to Use: Because it’s tailored for a single bed, you can be confident that your Moobee system will fit perfectly and be ready to use as soon as you open the box.

Future Sizes: We are always looking for ways to support more families! While we currently focus on single beds, we are exploring different designs and sizes for the future. Stay tuned for updates!

Will this fit my child's existing fitted sheet?

Yes, absolutely! Moobee is designed to be a universal addition to your child's current bedding:

Tailored for Single Beds: With a 91.5 cm x 95 cm Wing Sheet, Moobee provides a generous and secure fit on top of any standard single fitted sheet.
Deep 45cm Wings: Our extra-long 45cm wings are designed to tuck firmly under the mattress, regardless of the depth of your child's mattress or the type of fitted sheet they use.
No Sheet Changes Required: When an accident happens, you only swap the top pad. Your child's favorite fitted sheet stays on the bed, perfectly dry and protected by our 100% leak-proof and 4-cup absorbent technology.

What dimensions are the changing pads?

Our Moobee system is specifically sized to provide a secure and effective fit for a standard Single Bed:

Wing Sheet Dimensions: The base Wing Sheet measures 91.5 cm x 95 cm, offering a wide and stable foundation for the top pad.
Extra-Long 45cm Wings: Each side of the Wing Sheet includes a 45cm wing designed to tuck deeply under the mattress for an immovable, "stay-put" fit.
4-Cup Absorbency: Despite its sleek, low-profile design, the system is a powerhouse, capable of soaking up to 4 cups (approx. 1 liter) of liquid while remaining 100% leak-proof.
Perfect Integration: These dimensions ensure that the Moobee system sits flat and silent on your child's bed, blending effortlessly with their existing bedding.

My child shares a double bed — does Moobee work?

Currently, the Moobee 2-in-1 changeable system is specifically tailored for a standard Single Bed, with a Wing Sheet measuring 91.5 cm x 95 cm and deep 45cm wings for a secure fit.

While our current design is optimized for single mattresses, we know that many families use larger beds. We are excited to share that we plan to introduce a Double Bed size in the future to support even more families on their toilet training journey.

In the meantime, many of our customers successfully use the Single Bed Moobee on one side of a larger bed to provide targeted, 4-cup absorbent protection exactly where their child sleeps.

Stay tuned! Be sure to follow us on Instagram or sign up for our newsletter to be the first to know when we expand our range to include larger sizes.

Orders, Shipping & Returns

How long does delivery take?

We know you’re eager to start your journey to stress-free nights! Here is what you can expect for your Moobee delivery:

Fast Processing: Once you place your order, our team works quickly to get it ready. Most orders are processed and dispatched within 1-2 business days.
Standard Shipping: For most areas across Australia, delivery typically takes 3-7 business days after dispatch.
Regional Areas: If you live in a more remote or regional location, please allow an additional 2-3 business days for your Moobee bundle to arrive.
Tracking Your Order: As soon as your order is on its way, we will send you a confirmation email with a tracking number so you can follow its journey right to your doorstep.

Do you offer free shipping?

Yes, we do offer free shipping on selected orders and promotions from time to time.

Shipping costs may vary depending on your location and current offers, but we always aim to keep delivery as affordable as possible.

You’ll see the exact shipping cost clearly at checkout before placing your order.

What is your returns policy?

At Moobee, we want you to feel as confident in our product as we are. We are committed to providing a high-quality, stress-free experience for your family.

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all Moobee products. If you aren't completely satisfied with your purchase, simply contact us within 30 days of receiving your order, and we will make it right.
Replacement Guarantee: We are so confident in our 100% leak-proof technology that if your Moobee pad ever leaks, we will provide a replacement guarantee. Your mattress protection is our top priority.
Easy Returns Process: To start a return, please reach out to our friendly customer support team. We will guide you through the simple steps to ensure a smooth and hassle-free process.
Quality You Can Trust: Every Moobee bundle is Australian Designed and crafted with premium, durable materials, ensuring it lasts through your child's entire toilet training journey.

The Moobee Promise: We are here to support you every step of the way. If you have any questions or concerns about your order, please don't hesitate to reach out!

Can I buy extra changing pads separately?

Currently, our Moobee changeable mats are available exclusively as part of our Complete Bundle, which includes one Wing Sheet and two mats (one plain and one pattern). This ensures you have everything you need for a ready-to-use, 100% leak-proof solution from day one.

However, we know that many parents would love the flexibility of having even more spares! We are excited to share that we are currently working on making extra changing pads available for individual purchase in the near future.

Stay tuned! Be sure to sign up for our newsletter or follow us on Instagram to be the first to know when our individual pads officially launch.